8up bd Privacy Policy

This privacy policy applies to all users of the 8up bd platform. When you create an account on 8up bd, log in, make a deposit, play games, or use any service — some of your information is naturally collected. This document explains what that information is, why it is collected, and how it is kept secure.

Reading 8up bd's Terms and Conditions together with this privacy policy will give you a full understanding of the terms for using the platform. Both documents complement each other and work together.

In this policy, "we", "our", or "8up bd" refers to the authority operating the platform, and "you" or "user" refers to any person, registered or unregistered, on the platform.

8up bd collects several types of information. The information collected for registration and account management is listed below:

2.1 Identity and Contact Information

• Full name, date of birth, and gender
• Mobile number and email address
• National ID or passport number (for identity verification)
• Current address

2.2 Financial Information

• bKash, Nagad, Rocket, or bank account numbers (for deposits and withdrawals)
• Transaction history and amounts
• Wallet balance information

2.3 Usage Information

• Device type, operating system, and browser information
• IP address and login time and location
• Gaming activity logs — bet amounts, wins and losses, and session duration
• Information collected from cookies and similar tracking technologies

8up bd uses collected information only for specific and legitimate purposes. No information is stored unnecessarily and it is not sold to third parties.

3.1 Account Management and Verification

We use identity verification information to confirm a user's identity, maintain the one-account-per-person limit, and prevent access by minors (under 21 years of age).

3.2 Financial Transaction Processing

Financial information is used to process deposits via bKash, Nagad, Rocket, and bank transfer, and to complete withdrawals. All transactions are secured with SSL encryption.

3.3 Security and Fraud Prevention

Usage information is analysed to detect suspicious activity, account hacking, and financial fraud. This is essential for the protection of all users on the platform.

3.4 Responsible Gaming

8up bd always treats responsible gaming seriously. By using gaming logs to implement our responsible gaming policy, we can identify excessive gaming risk and alert users when needed.

3.5 Customer Service Improvement

User feedback and usage patterns are analysed to improve the quality of support provided via live chat and email, and to enhance platform performance.

8up bd follows industry-standard technology and practices to protect user data. Our main security measures are listed below:

• SSL/TLS Encryption: All communication on the site is secured with SSL technology, preventing third parties from reading your data.
• Secure Servers: Data is stored in encrypted databases and only a limited number of staff can access it.
• Two-Step Verification: An OTP-based two-step verification system is in place for login and withdrawal processes.
• Regular Security Audits: Regular security audits are conducted to identify system vulnerabilities.
• Staff Training: Staff responsible for data protection receive regular training.

Regarding how long data is retained: all information is stored while the account is active. Even after an account is closed, some information may be kept for a set period as required by legal and regulatory obligations.

8up bd does not sell or transfer your personal information to third parties for any commercial purpose. However, sharing information may be necessary in the following limited cases:

5.1 Payment Processors

Financial transaction information is shared with bKash, Nagad, Rocket, and banking partners to complete deposits and withdrawals. This sharing is conducted through fully secure channels.

5.2 Technology Service Providers

Gaming software providers (such as Pragmatic Play, Evolution, JILI, PG Soft, etc.) process limited information to operate their games. This processing is conducted within our contractual confidentiality terms.

5.3 Legal Requirements

Information may be provided to authorities in cases of court orders, government directives, or other legal obligations. In such cases, only the information specifically requested is provided.

The 8up bd website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve your experience on the site.

6.1 Essential Cookies

These cookies are used to maintain login sessions, ensure security, and provide basic functionality. Without them, the platform does not work properly.

6.2 Analytical Cookies

Analytical cookies are used to improve the platform by analysing which parts of the site are used most and which pages users spend the most time on.

It is possible to control cookies from most modern browsers. However, disabling essential cookies may disrupt some services on the site.

Every registered user of 8up bd has the following rights regarding their personal information:

• Right to Access: You can find out at any time what information 8up bd holds about you.
• Right to Correction: If there is any error in your information, you can request a correction.
• Right to Deletion: Subject to certain conditions, you can request that your information be deleted; however, some information may be required to be retained for legal reasons.
• Right to Restrict Processing: In certain cases, you can request that the processing of your information be limited.
• Right to Opt Out of Marketing: You can opt out of promotional communications at any time.

To exercise these rights or if you have any questions, contact our support team 24/7 via live chat or email. For common questions, you may find answers on our FAQ page.

8up bd strictly does not allow anyone under the age of 21 to use the platform. Age is verified at registration, and if it becomes known that a user of any account is under 21, that account is immediately closed and the collected information is deleted.

If parents believe their child has created an account on 8up bd, please contact our support team immediately.

8up bd reserves the right to change or revise this privacy policy from time to time. In the case of significant changes, users will be notified by email or via a notice on the platform.

If you continue using the platform after a change, it will be assumed that you have accepted the new policy. You should therefore visit this page regularly.

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Live Chat: 24/7 direct support (Bangla and English)
• Email: [email protected]

8up bd aims to resolve all complaints as quickly as possible. We are committed to protecting your privacy and take any concerns seriously.

To learn more about 8up bd or find out more about the platform's services, read our About Us page.